A Special Thank You & Big News on North American Roofing’s Future
Hello everyone and Happy Thanksgiving!
The entire team at North American Roofing certainly has a lot to be thankful for this year.
Not only are we blessed with another successful year of growth thanks to all of you, but we are super excited about the recent change in ownership of North American Roofing. Last week we completed the sale of North American Roofing to Silver Oak Partners Services, a private equity firm.
This new financial backing of North American Roofing will allow us to excel in all areas of operations, providing a superior experience for our customers with resources like we’ve never had before.
All of our great employees and the culture we take such pride in nurturing every day will remain intact.
We will continue to focus on growing our crew capacity in every state nationwide for reroofing and maintenance, adding staff in the field and at corporate, improving our communications through added technology and training, and looking for every possible way to deliver peace of mind to each customer who trusts us with their facilities.
Thanks again to all of our customers and partners for the relationships to date.
We look forward to growing together in this next chapter for North American Roofing.
~Kelly Wade, CEO
Hurricane Florence – Commercial Roofing Service Update
What to Expect & How to Get Your Roof Inspected After the Storm
Currently, North American Roofing crews are safely mobilized and ready to respond across every state affected by Hurricane Florence.
Once roads are cleared and after authorities permit vehicle traffic, customers can expect the following to occur immediately after you submit a dispatch request.
- Enter dispatch requests immediately
- Coordinate response and provide customer with a Dispatch ID number
- Dispatch crews when crews can safely travel and access the roof
- Find a solution and then begin to address repair needs and leaks
- Communicate with the customer immediately if temporary repairs were made or if another contractor is required (HVAC, plumbing, electric, etc.)
- Report and provide accurate quotes on all major repairs
- Provide photo-documented reports showing conditions and work completed so you can file your claim quickly!
For upfront rates and peace of mind, call your North American Roofing Account Manager. You can also call us directly or submit an online request using the buttons below.
Happy 4th of July!
We are closed in honor of July 4, but continue to support all jobs in progress.
For general questions, please email firstname.lastname@example.org.
For service requests, email email@example.com or call your Project or Account Manager.
We hope you enjoy your holiday and look forward to speaking with you when our headquarters reopens on Monday, July 9th at 8:00 am EST.
North American Roofing Earns 3-Star GAF President’s Club Award
North American Roofing is proud to announce that we are one of seven low-slope commercial roofing contractors in the United States to earn GAF’s 3-Star Presidents Club award! In addition, GAF also informed us that we were the only contractor in the entire Southeast to acheive this status!
To earn this acheivement, our company had to consistently prove and demonstrate excellence in three distinct categories: Installation, Consumer Protection, and Training.
Thank you to our crews across the county, our staff here in Tampa and everyone who works remotely for the betterment of our customers! This prestigious honor would not have been possible without the combined efforts of everyone who flies the NAR flag! Thank you!
North American Roofing CEO Kelly Wade to Speak at National Women in Roofing Day
The following excerpts was originally published in Roofing Contractor Magazine.
National Women in Roofing (NWIR) will welcome Kelly Wade, CEO of Tampa-based North American Roofing as keynote speaker at its networking and mentoring reception on Monday, Feb. 5, from 5-7 p.m. at the Ernest N. Morial Convention Center, Great Hall C, in New Orleans. The event precedes the 2018 International Roofing Expo. Registration for the talk is not required.
“We are thrilled to have Kelly share her story of her career path in the roofing industry that eventually led her to become CEO,” said Mallory Payne, chair of NWIR’s mentoring committee. “Her advice and experience are sure to encourage and inspire everyone attending the event. The NWIR Mentoring Committee works hard to find speakers that are not only influential, but also have powerful stories and passion for this industry.”
The event will feature an interactive question and answer session with Kelly following her presentation.
This special industry event is open to all roofing professionals.
Stay tuned to see highlights of this event next week!
Winterizing & Preparing A Commercial Building for Ice, Snow and Cold
Is your facility’s roof ready for winter? By now, hopefully, every section has had a thorough fall inspection. If not, there’s still some time to ensure clogged drains, scuppers and other issues are cleared and in good shape for the coming season.
Neglecting those issues, failing to correct defects and forgetting to winterize your roof before the snow starts piling up is a recipe for disaster, especially if your facility’s roof is nearing the end of its serviceable life. Well maintained roofs are not as prone to leaks and structural damage from snow loads, not to mention daily freeze/thaw cycles.
Risks Increase with Cold Temps
One of the biggest risks for premature roof failure comes from neglecting to find and repair existing deficiencies. While defects in flashing and sealant failure at penetrations are leading causes of leaks, splits in the membrane, separations at seams, ridges, blisters and deterioration are also red flags that must be addressed before winter. A little professional attention now will save a lot of money and headache down the road.
Roof Coating Protection
Single-ply membranes that are nearing the end of their useful life can be brittle, more prone to leaks and less sound all the way around. Heading into winter with an old, multi-patched membrane is a gamble. Applying a roof coating now could extend your roof’s life and help protect it from winter’s wrath. Coating can also be helpful for aging metal roofs.
Not all roofs qualify for coating, but if yours does, it can be a cost-effective method of protection. A roofing professional will inspect the roof, replace any wet insulation that might be present, and repair damaged flashing and other problems before applying a coating.
Coating the roof isn’t a project for a maintenance crew. Using an incompatible coating, or misapplying a product, can create more problems than it solves. A reputable roofing company with experience in applying high-quality coatings is essential for success. Curing time is a bit longer in cool weather but new technology permits the application of some types of coatings at low temperatures.
What’s Your Snow Plan?
Excessive snow on the roof is a hazard, and in extreme cases, it can lead to roof collapse. Protect your roof with a proactive commercial roof snow removal plan. A fresh, lofty snow can add 20 lbs. of weight per cubic foot, but wet snow, or partially thawed and refrozen snow, can add as much 60 lbs. per cubic foot of weight. If you live in a northern clime, your roof was probably designed to bear some additional snow load, but the best practice is to have heavy snows promptly removed. To prevent damage to the roof and reduce the risk of injury to worker, snow removal is best left to the pros.
An Ounce of Prevention
At North American Roofing, we’ve been busy these past couple of months making sure our customers’ roofs are ready for winter. If you haven’t scheduled your pre-winter inspection yet – make the call today. Our professional roofing teams will make sure your facility roof is prepared for anything Mother Nature throws at you. Our teams are professional, highly trained, OSHA-compliant and available in every state. Time is of the essence. Call us right now at (800) 551-5602.
Commercial Roof Maintenance – Keeping Gutters and Drains Clean in the Fall
In the last few weeks, we’ve talked a lot about the importance of inspecting your facility roof, performing periodic maintenance and making vital repairs before cold weather sets in. Today, we’re going to focus on just how damaging natural debris can be. All those beautiful autumn leaves can wreak havoc on a facility roof.
Debris Buildup and Unintended Consequences
All it takes is a little moisture and those feather-light leaves biodegrade into a soggy, heavy mass that clogs drains, blocks scuppers and invites mold, fungi and mildew. If not promptly removed, leaves and debris can lead to backed-up water, which increases the live load on the roof deck. Standing water, just 1-inch deep, adds five pounds per-square-foot of live load on the roof assembly. Over time, standing water can leach the pliable properties out of some single-ply membranes, reducing flexibility and the life of the roof.
In the winter, ponding becomes critical when pooling water freezes and expands, forcing its way into tiny cracks or under flashings. Additional ice weight can cause structural damage and expensive repairs, or – in extreme cases – even roof collapse.
Preventative Maintenance Reduces Risk
Maintenance crews should be trained to look for leaves and other debris around drains and scuppers. During the fall, frequent checks and prompt debris-removal are necessary to prevent buildup and blockage. Areas of standing water could indicate blocked drains. Partially blocked drains allow water flow, albeit sluggishly, so even if you don’t see standing water that doesn’t mean you don’t have a drainage problem. Staining of the roof’s surface could indicate previous ponding, which is also a red flag. Not every problem caused by leaves and other debris is apparent to the untrained eye so it’s vital to have a qualified roofing professional take a look.
Drains and gutters should be cleared now — before frigid temperatures can turn soggy leaf debris into frozen blockages.
In addition to disposing of leaves and debris, a qualified roofing specialist will water-test both internal and external drains and inspect gutters and downspouts. While he’s at it – he’ll check the little things that can escape the notice of a maintenance crew, such as examining strainers to ensure that they are in place and that the bolts holding them are secure. It takes a trained eye to recognize early problems with sealants, flashings, mortar, seams and penetrations. Gutters and downspouts should be checked for sagging, loose connections and broken or missing fasteners.
Routine inspections and preventative maintenance programs are the key to long roof life.
At North American Roofing, our customers get the most for their roofing dollar. For the peace of mind that comes with knowing your facility’s roof is in the best possible shape going into winter – give our Service Department a call today to learn more about RoofGuard, our Preventative Maintenance program at (866) 567-2064 or Request Commercial Roofing Service online.
NARSI’s Kids Art Contest!
LAST DAY TO ENTER: Friday, October 6th
There’s still time to enter your child’s artwork! Here’s all the information you need to know to enter:
Your child can creatively use the star from our logo however they want to send a message to the world. The message is completely up to them! Please know that there’s a chance your child’s wonderful submissions will be shared on our social media channels.
- Ages 5 – 12
- One entry per child (families with more than one child can submit one entry per child per household)
- 8×10 standard beige construction paper (not provided)
- Crayons, colored pencils, paint, markers, or collage materials (not provided)
- Each submission needs a title at the top.
- Write your child’s full name and age on the bottom front of the drawing
- Contest ends on October, 6th 2017 (winners will be announced by October 20, 2017)
- Submit entries through the mail to our Tampa HQ:
- North American Roofing
ATTN: Jonathan Santiago
14025 Riveredge Drive, Suite 600
Tampa, FL 33637
- North American Roofing
- 1st Prize: iPad
- 2nd Prize: Beats headphones
- 3rd Prize: Bluetooth wireless speaker
The NARSI Star (right click to download)
THANKS & GOOD LUCK EVERYONE! We can’t wait to see what your little ones come up with!
Hurricane Irma – National Service Status Update
Our teams continue to monitor Hurricane Irma and have mobilized our crews to the safest areas possible.
Before, during, and after the storm, our national Service team will routinely communicate with our clients throughout the United States including Florida, Texas, Georgia, Puerto Rico & Virgin Islands. We also have Emergency Response teams ready and able to assist our clients after the storm passes and roads are deemed safe to travel.
SERVICE CONTACT INFO:
Prepare, stay safe, and heed advisories and evacuation orders from local and federal authorities. The safety & health of all is our top priority.
Finally, to our Florida staff, their families, and our friends and neighbors throughout the area, our hearts are with you. Stay safe. We’ll see you soon!
Jobsite Safety is Priority #1
The safety of our our client’s employees and every member of our crews is always our top priority. Period.
One example of our commitment to jobsite and client safety occurred before Hurricane Matthew in 2016. Our crew was working on a 165,000 square foot roof for a food processing facility in Florida, when the threat from Hurricane Matthew became all too real. Our crew not only worked efficiently to safely secure materials, they also helped secure anything else that could pose a danger to our client’s employees; all in record time.
After the storm passed, our client reached out to us and was happy to report that our crew’s hard work paid off! Even more remarkable was the fact that everything they secured remained intact and ready to install. The 60-mil TPO roof also earned top inspection marks from the supplier.
Be rest assured that our focus on personnel and jobsite is even greater this active hurricane season.
Top 5 Tips: How-to Avoid Roofing Scams After the Storm
How to Spot Contractor Scams and Avoid Getting Taken Advantage of After the Storm
In the coming days, you are sure to come across unfortunate stories of those in need who were taken advantage of by people who presented themselves as expert contractors. While, our chosen trade is commercial roofing, the following five questions can be applied to any trade or contractor that provides disaster relief services.
1) Are they licensed and insured?
Never let an unlicensed or uninsured roofing company on your roof. Make sure they’re license is current and in good standing. You can also ask for a copy of their 2018 Certificate of Insurance. Review the insurance to make sure it provides adequate coverage should any issues or claims arise.
2) What is their safety record?
The cardinal rule for any seasoned commercial roofing company is “Safety First.” The best contractors also provide routine OSHA safety training for their crews. It’s also a good idea to check and make sure the contractor’s EMR (Experience Modification Rate) matches any verbal assurance. A solid EMR history under the industry average standard of 1 is a good indication that the contractor follows the rules and does their best to ensure a safe working environment.
3) Can they provide accurate commercial roofing quote for your unique roof?
No two roofs are like. Likewise, no roofing contractor can give you a reliable scope of work without a complete understanding and technical analysis of your building’s roof. If your local roofer near you is the best in town at residential shingle roofing, great! That still doesn’t mean they’re certified commercial roofing installers of GAF, Johns Manville, Firestone, Carlisle or any of the other major manufacturers.
4) Do they communicate often and hold themselves accountable through on-site supervision?
Lack of communication and accountability are the most common complaints contractors receive. A negligent contractor might show up twice. Once, on the first day and then to deliver the bill when the “job’s done.” A reliable contractor will report back to you often, be upfront with unforeseen issues, and have solutions at the ready should unforeseen problems arise. They can do this because their jobsites are overseen by on-site supervisors who ensure the process goes smoothly and to the customer’s benefit.
5) Do they have the resources right now?
Even if the contractor you’re considering adequately answers the first 4 questions, they still might not be up to the task. The last thing you need is to discover the contractor you hired is ill-equipped to finish your project in a timely manner because they lack having enough materials or labor available.
On any given day, we usually have the luxury of time to investigate and discover whether or not a roofing contractor’s skills and values align with our own. However, in the days after a hurricane or other severe weather event, many building owners and facility managers find themselves forced to make quick decisions. It’s in those times of crisis, where these questions and insights can provide clarity and peace of mind.
For upfront commercial roofing service rates and peace of mind, call your North American Roofing Account Manager. You can also reach us directly or submit an online request using the buttons below.
Hurricane Harvey: Last Minute Tips for Businesses & Facilities
Hurricane Harvey is now a Category 4 storm and set to cause a lot of devastation throughout Texas and Louisiana. Building owners, building managers, and facility maintenance professionals across the region are shoring up their plans and ensuring things go as smoothly as possible. Even the most prepared among us can still sometimes forget a key piece of information or procedure. As a helpful reminder, here are some basic things commercial building owners and managers can do to make life after the storm easier:
- Know and follow emergency alerts from local/federal officials
- Gather and share all necessary insurance and emergency contact info.
- Ensure co-workers know who to contact after the storm passes.
- Stay off the roads. Flooded roads can be very deceiving. What looks shallow can sometimes be anything but.
- Once the roads to your business or building are deemed safe, take extreme precautions when going inside any commercial building.
- Share and save the following information for emergency commercial roof leak and repair service
- Here are additional links to critical emergency resources:
To all of our friends, neighbors, and fellow citizens who are in the path of this storm, please know that the thoughts and prayers of everyone in the North American Roofing family are with you and your loved ones. We wish nothing but health and safety for you all.