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COMMERCIAL AND INDUSTRIAL ROOFING WITH A SIMPLE GOAL: YOUR SUCCESS.
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Production Department Survey
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Sales
Proposal delivered in a timely manner.
(Required)
1
2
3
4
5
Ability to understand the needs of your organization.
(Required)
1
2
3
4
5
Clearly walked the customer through scope, install process, and mutual expectations.
(Required)
1
2
3
4
5
Provided a clean handoff to the production team and communication protocol.
(Required)
1
2
3
4
5
Operations
Thoroughly walked the customer through scope, logistics, install process, client scope requirements, and execution plan (preconstruction planning).
(Required)
1
2
3
4
5
Adequate communication about project schedule prior to start and communicated schedule delays, schedule accelerations, and scope changes communicated sufficiently.
(Required)
1
2
3
4
5
Timely responsiveness, participation, and assistance when “issues” arise.
(Required)
1
2
3
4
5
Job completed in a timely, safe, & quality manner.
(Required)
1
2
3
4
5
Ability to follow your agency’s rules, regulations, and requirements.
(Required)
1
2
3
4
5
NAR
Overall customer satisfaction based on performance (comfort level in using vendor again)
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1
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4
5
Email
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